Profitable Customer Service



Pretium’s deliberate methods and techniques increase the quality of each customer interaction.  We work closely with our clients to develop and apply the right combination of training, coaching, consulting and follow-up to achieve sustainable improvements driving brand loyalty, customer satisfaction and customer loyalty that translates to profitable customer service for our clients.

Our globally-recognized Golden Touchpoint™ is a cutting-edge solution used in more than 80 countries and over two dozen languages. The Golden Touchpoint™ increases performance, however measured, increases brand loyalty and is a return on investment for our clients. We turn your front-line employees into your greatest asset for your brand by delivering excellent customer service to realize a true return on investment for your company.