Latest Thinking
7 Essentials for Your Customer Service Initiative
Recently, one of our long-time professional friends asked us for guidance and suggestions about a customer service initiative which had been rolled out the previous ... Continue Reading →
Call Center Leaders Must Step Up to Boost Call Center Performance
One of the many incidents that inspired me to start my own company took place when I directed training inside a large telecom company. One day, ... Continue Reading →
Is Your Customer Service Experience a Long Line to Customer Loyalty?
I happened upon this marvelous animation and wanted to share its fantastic portrayal of the frustrating customer service experience. We’ve all had little red bear’s ... Continue Reading →
